On a Website

• 1). Open your computer's Internet browser and visit the website you cannot access. Attempt to log into the website using the credentials you believe to be correct. If this login attempt fails, you can try using the website's password retrieval system to find and restore your sensitive data.
  
  
• 2). Click "Lost Password" or "Help" and enter in the email address you used to register onto the website. If you cannot remember this, you can choose "Forgot Username" or "Forgot Email Address" to solve these issues as well. A newly generated password (to protect your security) or your current password will be sent to the email address you entered, as long as it matches with the website's records.
  
  
• 3). Browse to your email account and check your inbox. You should have received an email with a new password or your current password for the website you were recently visiting. If the website does not appear, check your spam filter to verify it has not been diverted. If you still do not receive a message, you may need to contact the company's support team or call them directly.
  
  

Using a Program

• 1). Open the program you are attempting to log in to or access. Attempt to login to the program using your known credentials to verify you have not made a mistake. If you still cannot access the program, locate a "Help" or "Lost Password" icon on the program or software itself. Alternatively, you can visit the company's website to find a "Lost Password" or "Help" section.
  
  
• 2). Enter the information the program may prompt to verify your identity. Be sure to verify the program or software is legit before entering any sensitive or personal data and information into the system. The program may send a new password or your existing password to your email address on file. If you do not have an email address on file, you may need to call the company directly about the issue to resolve it and restore your password.
  
  
• 3). Check your email after using the program's password retrieval methods. Your new password or your current password will be sent to allow you to continue using the program. Delete the email afterward because it contains sensitive information you should not share with others to prevent security threats to your data.