How much success you achieve in your business largely depends on the kind of customer service you are able to provide to your clients.
Microsoft Dynamics solution CRM software and tools which have links to ERP systems or financial management systems help in delivering customer satisfaction and results in building your business.
Microsoft Dynamics solution CRM software allows you to:

1. Track marketing and sales activities.
   
2. Track activity of customers maintaining focus on deliverables in sales & service.
   
3. Providing access to payment and order information from customers.
   
4. Providing real time up-sell as well as cross-sell opportunities to sales people.
   
5. Analyzing & identifying high value customers.
   
6. Targeting buyers with offers which match their purchasing habits.
   
7. Monitoring sales so as to measure as well as improve sales.
   
8. Providing contact center & service teams ability to give better customer service.
   

Additionally, Microsoft Dynamics solution allows you to monitor and also measure marketing, service and sales activities by:

1. Measurement of sales activities in a specific customer pipeline so that useful sales processes can be easily identified.
   
2. Tracking of marketing efforts and by linking all customer responses with particular campaigns, assist in coordination between marketing & sales teams.
   
3. Centralization of customer service records so as to facilitate faster rectification of problems.
   
4. Providing members of the contact centre rapid accessibility in terms of any customer's preferences so that discounts can be offered to them according to their specific needs.
   

Some of the other benefits of Microsoft Dynamic solutions include:

1. Helping businesses gain business insights.
   
2. Improving productivity of processes & people.
   
3. Managing organizational growth.
   
4. Managing financial compliance & accountability.
   
5. Reducing IT costs.
   
6. Adjusting to changes in business conditions.