To answer this question, one should be able to understand why in the first place technical experts are present out there. The very easy (or one-liner) answer would be the expertise those people have and others don't. They eat and drink technology and know it better than those who have other things to do. And thus they are the experts, whose advice is sought when a problem related to their area of expertise comes up.
As for the need of an antivirus technical support, Internet has brought with itself, many useful things and along with them the malware like viruses, worms, Trojans, etc. These are meant to extract information from the systems it infects and give it to the hackers who can use it for malicious intents.
People need expert support for antivirus when they want the following (and more):
€ To assess their antivirus needs
€ To know what brands would suit their needs best
€ To know if their system is susceptible to infections spread by common malware
€ To check if the PC has sufficient security for the system as well as network
€ To see if the antivirus tool is effective / updated
€ To know the features and functionality of the antivirus
€ To ask assistance for installation, scan and quarantine
Viruses and other harmful programs can:
€ Slow down the computer
€ Delete the files without users being aware of the act
€ Use the confidential info for illegal intents like forgery
€ Lead to identity theft, which results into damaged reputation as well as
€ Don't allow the existing programs / software to function normally
€ Create duplicate files
€ Change content of certain file types
€ Ask for ransom by locking your data for no reason
€ Cause security to be breached easily
€ Add / remove program
€ Stop you / your computer from performing certain activities (follow commands) on your system
And the above are not the only repercussion of having an infection on the system; there could be more and there are even graver outcomes for not installing and running suitable antivirus.
To be prepared for the situation that could be a result of malware presence, common people require assistance of the experts. When they provide antivirus support, their services are meant to fill the gap that comes up for the lack of time and being occupied from the other activities. You can then stay away from the worries generated by thinkingabout virus concerns and antivirus that meets your need.
As for the need of an antivirus technical support, Internet has brought with itself, many useful things and along with them the malware like viruses, worms, Trojans, etc. These are meant to extract information from the systems it infects and give it to the hackers who can use it for malicious intents.
People need expert support for antivirus when they want the following (and more):
€ To assess their antivirus needs
€ To know what brands would suit their needs best
€ To know if their system is susceptible to infections spread by common malware
€ To check if the PC has sufficient security for the system as well as network
€ To see if the antivirus tool is effective / updated
€ To know the features and functionality of the antivirus
€ To ask assistance for installation, scan and quarantine
Viruses and other harmful programs can:
€ Slow down the computer
€ Delete the files without users being aware of the act
€ Use the confidential info for illegal intents like forgery
€ Lead to identity theft, which results into damaged reputation as well as
€ Don't allow the existing programs / software to function normally
€ Create duplicate files
€ Change content of certain file types
€ Ask for ransom by locking your data for no reason
€ Cause security to be breached easily
€ Add / remove program
€ Stop you / your computer from performing certain activities (follow commands) on your system
And the above are not the only repercussion of having an infection on the system; there could be more and there are even graver outcomes for not installing and running suitable antivirus.
To be prepared for the situation that could be a result of malware presence, common people require assistance of the experts. When they provide antivirus support, their services are meant to fill the gap that comes up for the lack of time and being occupied from the other activities. You can then stay away from the worries generated by thinkingabout virus concerns and antivirus that meets your need.