- 1). Wait for at least an hour if the television displays a gear cog-like icon on the U-verse screen. It's likely software being downloaded to the U-verse box. You can verify that the cog is related to U-verse by pressing the "Input" or "Source" button on your television remote until another source, like a DVD player, is displayed.
- 2). Unplug the U-verse box if the cog remains on the screen for longer than an hour. Wait two minutes and plug the U-verse box back into the wall outlet. Check the screen again. The U-verse cog should be gone and normal programming should be available.
- 3). Unplug the U-verse box, wait two minutes and plug it back in again if you see a red "X" and a message saying "Client Initialization Error" or "Diagnostic Info" on the screen when trying to view U-verse. These are communication errors that mean the system is having problems obtaining a stream.
- 4). Unplug the residential gateway, wait two minutes and plug it back in again if you continue to have error-based screen messages and want to get off them and return to programming. The residential gateway is distinct from the U-verse box and is the element managing the Internet traffic.
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